Internal IT remains as a critical role to the success of healthcare organizations. Evolving technology and the widening gap of responsibilities place excessive burdens on the IT department. Healthcare IT departments have moved well beyond solving daily technology problems to help shape executive decisions around areas of finance/budgeting, data security, regulatory compliance, and more. This unique development of the IT engineer’s role has brought them up from the proverbial basement to the C-Suite as technology now intersects with all other aspects of business operations. The quick evolution of the IT role has undoubtedly created a winding path for technology professionals to try and adapt their skill-sets to include a wider range of organizational responsibilities. Executives find it challenging to know what gaps exist between technology operations and business operations and how to reconcile the two. Addressing these challenges will often require more of a collaborative approach which creates long term stability in the IT department and supports business objectives.
Technology Problems Don’t Take a Vacation; What Happens When Employees Do?
Most if not all internal IT departments are strained in respect to their capacity and/or capability. They may have resources to meet one or the other but rarely both. Conversations with IT leaders and healthcare executives over the years signal that if specific IT department needs are not met, then it leads to employee burnout and contributes to turnover in the long term. It is not uncommon for IT employees to take little vacation time and when they do, their time away is often disrupted with handling technology problems.
Gaps within IT management manifest themselves in different ways but usually involve the inability to visualize and prioritize issues before they happen.
Common Issues Arising from Technology Gaps Within Internal IT:
- Software licenses not updated or accounted for
- Missing or incomplete documentation
- Data backup failures or unknown backup status
- Unaccounted for technology assets
- Incomplete/abandoned technology projects
- Unaccounted IT expenditures/unable forecast technology expenses
- Penalties or for non-compliance/data security breaches
- Business disruptions/technology surprises
- Inability for technology meet business growth objectives
- Lack of executive awareness as it relates to technology
Solving Technology Problems or Building Strategic Leadership?
Internal IT departments who encounter a lack executive technology management will not be able to accurately address technologies contribution to business objectives. Busy IT managers who spend most of their time responding to reactive trouble tickets may not have the resources to establish a larger framework to incorporate entity wide processes, procedures, protocols, and documentation for how IT is to be governed toward specific outcomes. Take for an example a hospital who seeks new opportunities to increase revenue by expanding their services to include ancillary care. IT managers may not be able to assess how technology will function to support these opportunities in a way that lowers overall cost and reduces risk. Mandry Secure addresses issues surrounding the intersection of technological and business challenges with CIO Services. The most effective IT managers collaborate with trusted advisers who can help identify and prioritize technology gaps and further align technology to support business objectives.
Shortening the Learning Curve & Building Allies of Support
IT engineers are notorious for just figuring things out and while these are positive traits for IT leaders; it can lead to deficits in operational efficiency when compared to internal IT staff who partners with a team of like-minded professionals with years of experience across diverse technology platforms.
Internal IT engineers who share the burdens of their roles with trusted 3rd party partners will be able to progress more quickly in their own professional development and become more adaptive to meet greater organizational challenges. In fact, some of the best business relationships are forged when internal IT staff find a partner critical to their mission and growth. To learn more, inquire about Mandry Secure and services that range from HIPAA compliance to cyber security services and CIO services that will allow for a complementary design in bridging internal IT gaps.